Support Centre
Common Support issues can be found here.
Current Network Issues
Online ‘How To’ Videos
Answers on ‘how to’ perform certain tasks can be found on our Online Videos page.
DNS Resolvers
Fusion Recommends you use Google’s public DNS resolvers:
Primary: 8.8.8.8
Secondary: 8.8.4.4
Mail relay Server
If you need a Mail Relay Server, please use:
smtp.fusionbroadband.com.au
Modem Bridge Mode Configuration Files
Fusion Broadband prefers Modems to be operating in Full Bridge Mode. If you factory rest your modem, please use the following instructions and Configuration files to reset your modem into Bridge Mode.
TP-Link 8817
To reset the TP Link TD 8817 into Full Bride Mode, simply hold down the ‘Reset’ button (using a paper-clip or pen).
The Reset button is located between the Ethernet and DSL ports on the rear of the device.
Also, Fusion Broadband prefers Modems to be operating in Full Bridge Mode.
Support Tickets
To submit a support ticket, please make sure that your email address is registered with Fusion Broadband.
If you are registered with us, to submit a ticket please follow this link.
Service Status Pages
Because Fusion Broadband utilises your connections through your own ISP, we have included a number of Service Status pages for the most common providers.
