11:40AM AEST 27/3/18
We are aware that some customers may have experienced a service interruption at around 11am this morning. This has since been resolved.
If you are still unable to access the Internet, please conduct a Bond Restart from within the client portal (or physically reboot your bonder).
The cause of the fault is being investigated.
We apologise for this inconvenience.
Answers on ‘how to’ perform certain tasks can be found on our Online Videos page.
Fusion Recommends you use Google’s public DNS resolvers:
Fusion Broadband prefers Modems to be operating in Full Bridge Mode. If you factory rest your modem, please use the following instructions and Configuration files to reset your modem into Bridge Mode.
To reset the TP Link TD 8817 into Full Bride Mode, simply hold down the ‘Reset’ button (using a paper-clip or pen).
The Reset button is located between the Ethernet and DSL ports on the rear of the device.
Also, Fusion Broadband prefers Modems to be operating in Full Bridge Mode.